Contacting Us:

PLEASE DO NOT CONTACT US ASKING WHERE YOUR ORDER IS IF IT IS IN THE TURNAROUND IME THAT YOU CHECKED AT CHECKOUT, WE DO NOT HAVE HE STAFF CAPACITY TO ANSWER 100S OF EMAILS ASKING THIS QUESTION WHEN YOU CHECK THE TIMELINE AT CHECKOUT:

Customer Service Staff is available to contact during business days and hours at:

southerncutiescustomerservice@gmail.com

or

Southern Cuties Business Business Page on Facebook.

Customer service employees have 3 days to respond but we generally respond same or next day we only go off of this timeline incase we are extensively busy in shipping or we have a family emergency etc. 

IF YOU MESSAGE REPEATEDLY IT BUMBS YOU TO THE END OF THE LIST EVERY TIME PLEASE KEEP IN MIND WE GO IN ORDER AND THATS WHY IT DOES THIS. 

Being kind is an absolute MUST when reaching out to the Southern Cuties Staff. 

READ THE RETURN POLICIES AND THE ORDER TIMELINE POLICIES (THE ONE THAT APPLIES TO YOU) BEFORE REACHING OUT TO CUSTOMER SERVICE. IF YOUR QUESTIONS ARE ANSWERED IN THOSE PAGES, WE WILL NOT RESPOND TO YOUR MESSAGE, PLEASE NOTE THAT THIS IS A MEASURE WE ARE TAKING AS A SMALL BUSINESS TO MAKE SURE OUR CUSTOMERS ARE READING OUR POLICIES, MOST ALL QUESTIONS ETC CAN BE ANSWERED IN THE LINKED PAGES AT THE BOTTOM OF THE SC SITE. PLEASE READ WHAT APPLIES TO YOU BEFORE MESSAGING US. WE ARE A SMALL BUT BIG BUSINESS AND WE DO NOT HAVE HOURS TO SPEND IN CUSTOMER SERVICE ON THINGS THAT ARE STATED ON SITE

XOXO - SUNNY 

****my personal messenger is NOT a customer service channel, and messages will not be read or responded to there.